Support
Something wrong, or a question the FAQ does not answer? Write to us and we will help.
Email us
Send your message to patukhome@gmail.com. We read every message and aim to reply within a few working days. You can write in your own language.
What to include in a report
The more of this you can give us, the faster we can fix it:
- Your device and operating system version, for example iPhone 13, iOS 18
- The app version, shown at the bottom of the Settings screen
- The interface language you are using
- What you were doing when it happened — the study mode and the screen
- A screenshot, if you can take one
- For a wrong question or translation: the question text and the answer you expected
Common fixes
- Questions not loading: check that your device is connected to the internet, then open the app again.
- Progress missing after a reinstall: your study record is stored on the device, so it is removed with the app. We cannot restore it — there is no backup on our side.
- Changing your ad choice: the app has no setting that reopens the consent prompt. To stop personalised ads at any time, use your device settings: on iPhone and iPad, Settings › Privacy & Security › Tracking; on Android, Settings › Google › Ads.
- Changing language or theme: both are in Settings and can be changed at any time. Changing language does not reset your progress.
Reporting a mistake in a question
Every question is written from the official handbook. If you think one is wrong, or a translation reads badly, tap Report a question error under the question in the app and choose what is wrong. Reports are sent with usage statistics, so that setting needs to be on; otherwise, email us the question and what you expected.
We correct confirmed errors in a question bank update, which reaches the app without an app update.
Please note we cannot help with the official test itself — bookings, fees, results, or your application. For those, contact the official service.
Store listings
Ratings and reviews help other learners find the app.